Posts Tagged ‘ Internet data ’

The transformative powers and the politics of data visualisation: a case with personal network data

Data visualisation is still relatively uncommon in the social sciences, and is not normally expected to be part of the standard work of a scholar (contrary, some would say, to what happens in the sciences, where visualisation is sometimes necessary to figure out the properties of objects whose existence is proven, but which cannot be seen). Yet data visualisation has an extraordinary history of accomplishments even in the social realm, as cleverly documented in a forthcoming article by James Moody and Kieran Healy; and classics such as Pierre Bourdieu valued it and attempted to use it in at least some of their work, as Baptiste Coulmont interestingly reported in a blog post.

Yet the digital age offers new opportunities for data visualisation, that are largely unexploited in the social sciences. It becomes not only a tool for the researcher — to explore data prior to conducting statistical analyses, or to present results once the work is done —  but also for the general user, the study subject, the beneficiary of any policy under discussion, and the general public. As theorists in the arts and digital humanities (but not much in the social sciences, I am afraid) have noticed, the Internet and all digital infrastructures are becoming today interfaces with databases, and users of all types are immersed in a world of data in a way that was unknown before. This means that data visualisations can have new and more transformative uses, empowering study subjects and people in general, by offering them intuitive and aesthetically appealing tools to better navigate this digital world. But it also involves new dangers, as to who sets the agenda and what aspects or characteristics of the data are being stressed; data are not just objective, ‘raw’ materials but mediated ones, and the choice of how to make them perceptible by the senses is not neutral.

At the annual conference of the British Sociological Association today in Leeds, in the Methodological Innovations Stream, I am presenting data visualisation work I have done with colleagues Antonio A. Casilli, Lise Mounier and Fred Pailler, as well as data visuliaser Quentin Bréant, as part of the research project ANAMIA. We developed three tools — one for data collection, one for data exploration and preliminary analysis, one as a basis for heuristics and presentation of results. The first was for our study subjects, the second for us researchers and our colleagues, the third for us and the larger public. My slides are available:

Front

 

Whose fantasy are you living in? Your employer’s or Mark Zuckerberg’s?

A now classical result of the sociology of social networks is the distinction between formal social structures defined by kinship, inherited hierarchy or companies’ organisational charts, and informal structures arising from nets of friendship, trust, solidarity, similarities and dissimilarities. As far back as 1954, John A. Barnes (who incidentally, is credited with coining the wording ‘social networks’) in a renowned study of a small community of fishers in a Norwegian parish demonstrated that exogenously defined positions such as those arising from political administration, economic activity or family are insufficient to explain the social structure of the community, which largely depends on less codified relationships of friendship and acquaintance. In organisational studies, it appeared that the formal chart of a company and the actual networks of advice, trust or communication of members may differ widely, and surveys aimed at eliciting network ties (with ‘name generators’ for example) became a privileged means to bring to light the ‘company behind the chart‘ (Krackhardt & Hanson 1993) and to make ‘invisible work visible‘ (Cross, Parker & Borgatti 2002). Social network scholars advised managers on how, by using employee questionnaires, they could generate network maps and get to the root of many organisational problems. Another major finding was about the emergence of informal roles – the leader, the deviant, the broker – and their important contribution to driving the behaviours and outcomes of human groups, beyond all prescribed, formal authorities (Johnson, Boster & Palinkas 2003).

FormalInformal

The formal chart of a company and the network obtained by asking each employee, “With whom do you discuss work-related issues?” Central individuals (who receive most nominations) are NOT the formal leaders.
 

The research and consultancy activity that built on these ideas had a strong impact on organisational culture worldwide, especially as companies tended to flatten and rely on teams and cross-divisional, project-based work, so that managers’ authority mattered less and understanding these informal networks became a potential key for success. Many would admit today that the organisational chart is the fantasy of the employer, not an actionable tool, and even less so a reliable reflection of reality. But then, what are the advice, trust, and communication networks mapped by the researcher – shouldn’t we say they are the fantasy of the sociologist? These networks are built from questionnaires and therefore rely on the subjective responses of participants; and it is well known in the area of survey design research, that question wording orients responses, that different cultures and groups tend to interpret questions differently, and that people may give biased answers due to forgetting, deliberate concealing of sensitive information, ambiguity of definitions, and diversity in perceptions. The survey is the traditionally primary tool of investigation of the social networks scholar, but brings with it its limitations and distortions.

One may think that the formal organisational chart and the informal advice (or trust or communication) network are just two different ways of construing social structure and objectivating it. They are informed by different political and epistemological orientations: those of (old-style) employers for the former, those of social researchers (and perhaps enlightened employers) for the latter. The resulting formal-informal dichotomy would then be the result of a cleavage between two competing approaches to the management of organisations (and more generally of human groups or communities), one more hierarchical and functional, the other flatter and more collaborative.

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New book: Against the Hypothesis of the End of Privacy

Our new book Against the Hypothesis of the End of Privacy is out now! It has been published by Springer and co-authored with Antonio A. Casilli (Telecom ParisTech) and Yasaman Sarabi (University of Greenwich). Please check here for regular updates about the book.