Covid-19 and transfer of risk on digital platform workers

At an internal meeting of the IDHES lab in Gif-sur-Yvette, and then at an event at the University of Bologna, I have had the pleasure of presenting recent research on how the current health crisis reveals a new dimension of digital platforms – their tendency, wherever possible, to shift risk from clients to workers, within its ecosystem. The paper, co-authored with Antonio A. Casilli, is now under submission for a journal.

Here is an abstract:

As the recessionary effects of the 2020 Covid-19 pandemic become
manifest, the paper discusses their effects on digital platforms and the
workers in their eco-systems. Against the possibility that platform
labor may be a buffer against crisis-induced layoffs, our analysis of
the risks associated to it suggests that it may eventually increase
precarity, without necessarily mitigating health risks for workers. Our
argument is based on a comparison of the three main categories of
platform labor – “on-demand labor” (gigs such as delivery and
transportation), “online labor” (tasks performed by freelancers and
micro-workers) and “social media labor” (like content generation
and moderation) – in terms of the health and economic risks involved in
coronavirus times. We show that platform managers have deployed varying
strategies to transfer risk from themselves and their clients onto
workers, exploiting and deepening the existing power imbalance between
them. Success in achieving this has enabled them to secure their bottom
line even at the expense of working conditions. The Covid-19 pandemic
has brought to light how digital platforms apply a management style that
revolves around transferring the burden of risk to their own workforce.

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